Shipping & Returns

Shipping

Every Dear Pawtrait item is made to order, just for you.

• Production time: 2 to 5 business days
• US shipping time: 3 to 7 business days
• Total delivery time: usually 5 to 12 business days from your order
• Shipping cost: free on every US order
• Tracking: we email you a tracking link as soon as your order ships
• Where we ship: United States only

Christmas orders: for Christmas delivery, please order by 10 December.

Returns

Because every item is personalized with your photo and printed just for you, we can't accept returns or exchanges for change of mind.

If your item arrives damaged, misprinted or defective, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Questions? Visit our Contact page and include your order number.