Refund policy

Every Dear Pawtrait item is personalized with your photo and printed to order just for you. Because of this, we can't accept returns or exchanges for change of mind, including a change of photo, name or design after your order is placed.

Damaged, misprinted or defective items

If your item arrives damaged, misprinted or defective, please contact us within 30 days of delivery with your order number and a clear photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Wrong or missing items

If you receive the wrong item, or your order hasn't arrived, contact us and we'll make it right.

How to contact us

Use the Contact page on our website and include your order number. We usually reply within 1 to 2 business days.